Reply to my online reviews
Reviews arrive on several sites, and the ones that need answering most are the ones you least want to answer. This job is about spotting them and getting a decent reply out quickly.
What a good result looks like
Use this to judge a demo. A tool that cannot do these is not doing the job, whatever it is called.
- It tells you about a new review fast, especially a bad one.
- It drafts a reply that sounds like you and refers to what the customer actually said.
- You approve before anything is posted.
- It covers the sites your customers actually use, not just Google.
What usually goes wrong
The things people find out after they have paid.
- Auto-posting replies without reading them will eventually post something that makes a bad situation much worse.
- Replies that all sound the same are obvious to readers and do more harm than silence.
- Some platforms restrict automated posting. Being cut off from your own review profile is a real risk.
2 tools that do this
How this list is ordered — and why money is not one of the reasons
- 1. How squarely the tool does this job. A tool built for this job comes before one that can be made to do it. A tool that needs wiring up comes last.
- 2. How much we actually know about it. A tool we have used ourselves comes before one we have only researched, which comes before one only a reader has written in about, which comes before one nobody has assessed. A tool low on this list is not bad. It is unknown.
- 3. How technical you need to be. Where the first two signals tie, the one a non-technical person can set up alone comes first. This site is for people who are not going to write code.
- 4. How recently we checked the listing. A listing we checked last month is worth more to you than one we checked last year, so it breaks the remaining ties. Listings we have never checked come last.
Nothing commercial appears on that list, and nothing commercial is given to the code that orders it. How we make money, and how you can check.
Reviews against this job
Nobody here has assessed any of these tools against this job yet. The listings above describe what each one is sold to do and how squarely it fits — which is real information — but none of it is a verdict, and this page does not pretend otherwise.
Used one of these for this job? Tell us what happened — reader reports are published as reader reports, in your words, clearly labelled.