by Intercom
Intercom
Customer messaging software with a support assistant that answers questions from your own help content and hands over to a person when it cannot.
Nobody has checked this listing against the vendor on a given date. What it says about the tool is believed accurate and describes what the tool is sold to do, but no price, feature or policy below has been confirmed by an editor. Anything marked not checked is exactly that. What we have and have not checked.
What it is good at
Stands out for
- The escalation path to a human is the part most cheaper tools get wrong, and this gets it right.
- It answers from your help content, so wrong answers usually mean your help content is wrong.
Where it falls down
- Often priced per resolved conversation on top of a seat price, which makes a busy month hard to predict.
- The most expensive option in this group by a distance.
- You need written answers for it to answer from. If you have none, that is the real first job.
Jobs it is a candidate for
- Reply to customer messages when I'm not thereBuilt for this
Answers from your own documented answers, and the handover to a human is well built.
The details, and where they came from
- How is it priced?
- Monthly or yearly subscriptionVendor saysSource
- Cheapest way to do the job for real, per month
- Not establishedNot checkedNo source recorded · No entry price has been established for this listing. Check the vendor's own pricing page.
- Is there a free tier good enough to try it?
- NoVendor saysSource
- Does it train on what you put in?
- We do not knowNot checkedNo source recorded
- Where is your data held?
- We do not knowNot checkedNo source recorded
- Can you get your data back out?
- We do not knowNot checkedNo source recorded
- Can you speak to a person if it goes wrong?
- We do not knowNot checkedNo source recorded
Prices and policies change, and an unchecked row is a row nobody has opened recently. Confirm anything that matters on the vendor’s own site before you pay.
Our assessment
We have not reviewed Intercom. It is listed because it is a genuine candidate for the jobs above, not because anyone here has judged it.
Is something here wrong? If you work for Intercom and we have described your product incorrectly, or if you are a customer and our listing does not match your experience, tell us. Corrections are made on their merits and are not for sale.